Please note: You must have a strong grasp over the basics of the English Language, e.g., grammar, vocabulary, and syntax. This is NOT a beginner-level course for learning the English Language; therefore, you must be proficient at the time of enrolment in order to increase your professional impact and connect with different audiences.

Course Overview:

Effective communication is one of the keys to a successful career no matter what field you work in, and many different skills contribute to a professional's capacity to communicate well. The objectives of this program are to help you improve the ability to:

• Know the elements of credibility - how to gain it, and how to lose it.

• Formulate an effective communication strategy for any message, in any medium, and in any situation.

• Write & speak clearly, concisely, considerately and convincingly to create goodwill and ensure inclusivity.

• Demonstrate the use of basic and advanced effective writing techniques that today's technology demands, including anticipating audience reactions.

• Create dynamic formal & informal presentations, speeches and talks that are delivered with confidence and poise.

• Develop a persona that exudes confidence and professionalism through the effective use of content, words, body language, and tone of voice.

• Develop the essential competencies of successful influencers & employ persuasive strategies to overcome resistance.

• Recognize and address situations with co-workers that result from problematic behavior.

• Communicate efficiently in a crisis and conflict scenario to ensure collaboration.

• Design strategies that proactively set the stage for a problem-free work environment and minimize the negative impact of difficult behaviors and different crisis scenarios.

• Develop team and interpersonal skills that contribute to effective and satisfying personal, social and professional relationships.

Learning Outcomes:

By the end of the program you will be able to:

• Understand the importance of communication as a strategic process

• Make communication decisions with an aim to achieve credibility and to increase your professional impact

• Be aware of stylistic, pragmatic and linguistic concerns specific for various professional contexts

• Craft professional messages catering to different rhetorical situations i.e. different purposes, audiences and contexts

• Become impactful public speakers who use Aristotelian rhetorical strategies, voice and body language to project confidence, command attention and connect with any audience

• Employ rhetoric and persuasive strategies to engage the audience, motivate them and call them to action

• Use influencing techniques to develop credibility, negotiate successfully and pitch ideas

• Discover tools and techniques that promote realistic expectations, maintain a peaceful working environment, encourage constructive feedback, and help resolve any conflict when it arises

• Understand the physiology and psychology of a crisis in order to devise mitigation, response, and reputation repair strategies

• Understand your unconscious biases and learn to overcome them

• Understand others and build better personal & professional relationships

Please note: We provide tailored versions of our courses to cater to the specific needs of organisations. The pricing for customised courses may differ from that of our open-enrollment courses. For more details on pricing and instructor information, kindly reach out to us via email at??ces@lums.edu.pk.

Course Outline

Instructor

Dr. Aamna Khalid

PhD, Education, Management & Leadership, University of Northern Washington
Assistant Professor, Department Of Humanities & Social Sciences, LUMS

Application Process:

Participants must register online through the CES website by clicking on their desired course and filling out a one-page form. Before starting the registration process, please ensure that you have the following

- A passport-sized photograph for the CES smartcard. It should be against a white background.

- Correct CNIC details.

Incorrect information provided during the registration process will lead towards cancellation of your enrolment at any stage, and participants will not be entitled to claim a refund.

Once you have completed your online registration, you may proceed to the payment section. You have two options:

1. Pay online using your bank debit/credit cards through LUMS online payment system??https://pay.lums.edu.pk

2. Download the fee voucher and deposit cash in any branch of the designated banks specified on the fee voucher.

Once the payment has been made, you will receive a confirmation email within 24 to 48 working hours, and your payment status will be updated to "ENROLLED" in the online application portal.

Installment:

KalPay Taleem offers an instalment facility for participants enrolled in CES on-campus courses and workshops. If you want this option, please email??taleem@kalpayfinancials.com??or call at 0328 3044414??for more information.

Note: CES may cancel or postpone a course due to insufficient enrolment or unforeseen circumstances. In this case, the university will refund registration/processing fee (if any) but will not be responsible for any other related charges/expenses including cancellation/change charges by airline and travel agencies.

Please go through Policies & Code of Conduct