Introduction to Operations Management

Category: Management

Date: Oct 15, 2024 - Nov 21, 2024

Duration: 6 Weeks


Tuesday - 6:30 PM to 8:30 PM

Thursday - 6:30 PM to 8:30 PM

Application Deadline:

Aug 06, 2024

Delivery Method: In-person

Course Fee: PKR 35000

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In this course students will focus on:

  • Operations Management (OM) manifests a dominant role in an organization for converting inputs into outputs. 

  • Selection of product / service 

  • Product/ Service and Process Design selection through forecasting 

  • Kano's Design Elements of quality with regard to customers' perceptions and needs. 

  • Robust design, Reliability and Taguchi's approach. 

  • Design for Standardization , Customization and Mass Customization , 

  • Determination of Capacity - Long-term and Short-term through Forecasting. 

  • Economic viability through break even analysis, Step Costs 

  • Process choice and facility layout 

  • Variety Volume Trade-off 

  • Human Contact and Customization in Product and especially Service Design 

  • Becoming more responsive to the Customers' needs by adopting Cellular Layouts - clinching simultaneously the benefits of customization of a Job Shop and Efficiency/ Low costs of Repetitive Assembly Lines

Learning Outcomes:

By the end of this course, the students should be able to know: 

  • Pivotal role of Operations Management (OM) in an organization. Converting tangible inputs into outputs through process.

  • How organizational decisions trickle down in the hierarchy - from Organizational to Functional.

  • Developing Quality Parameters and adhering to them.

  • Evaluating Departments through various measures of Productivity.

  • Managing an effective Supply Chain.

  • Developing Reliable Products through Robust Design.

  • Being responsive to customers' needs through smart measures Mass Customization Modular Design. Delayed Differentiation etc.

  • Determining Long-term Capacity Requirements through forecasting.

  • Matching Capacity with economic viability through Break Even Analysis.

  • Addressing day-to-day capacity issues through Revenue Management.

  • Standardization vs Customization.

  • Volume Variety trade-off.

  • How Variability and Volatility in demand help determine Process Selection.

  • Process Selection and Facility Layout are not only interdependent but their best combination can set the path to the organization's success and be responsive to market needs with agility.

Centre for Continuing Education Studies
Course Outline


Adnan Masood
Adjunct Faculty | National College of Business Administration & Economics

Application Process:

Participants must register online through the CES website by clicking on their desired course and filling out a one-page form. Before starting the registration process, please ensure that you have the following:

- A passport-sized photograph for the CES smartcard. It should be against a white background.

- Correct CNIC details.

Incorrect information provided during the registration process will lead towards cancellation of your enrolment at any stage, and participants will not be entitled to claim a refund.

Once you have completed your online registration, you may proceed to the payment section. You have two options:

1. Pay online using your bank debit/credit cards through LUMS online payment system

2. Download the fee voucher and deposit cash in any branch of the designated banks specified on the fee voucher.

Once the payment has been made, you will receive a confirmation email within 24 to 48 working hours, and your payment status will be updated to "ENROLLED" in the online application portal.


KalPay Taleem offers an instalment facility for participants enrolled in CES on-campus courses and workshops. If you want this option, please emai or call at 0328 3044414 for more information.

Note: CES may cancel or postpone a course due to insufficient enrolment or unforeseen circumstances. In this case, the university will refund registration/processing fee (if any) but will not be responsible for any other related charges/expenses including cancellation/change charges by airline and travel agencies.

Note: CES may cancel or postpone a course due to insufficient enrolment or unforeseen circumstances. In this case, the university will refund registration/processing fee (if any) but will not be responsible for any other related charges/expenses including cancellation/change charges by airline and travel agencies.

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